The agreement, in plain words.

These terms are the agreement between you and Seamza when you use the app, the website, or the marketplace. By creating an account you accept them. Where we say “tailor” we mean any shop or fashion house using the workshop; where we say “client” we mean anyone ordering from a tailor through Seamza.

1. Your account

• You must be 18 or older and give us accurate details. Keep your password to yourself; what happens under your sign-in is on you until you tell us it was taken.
• A tailor’s owner account can add staff. Staff act for the shop, and the shop is responsible for what they do in it.
• We can suspend an account that breaks these terms, harms other users, or is used for fraud. We tell you why, and you can export your data first unless the law stops us.

2. Plans and payment for Seamza

• Starter is free with the limits shown on the pricing page. Pro and House are paid monthly or yearly in advance, in naira, at the price shown when you subscribe. Prices can change with 30 days’ notice; a yearly plan keeps its price until it renews.
• Plans renew until you cancel. Cancel any time in Settings; you keep the plan until the period you paid for ends, and we do not refund part-periods except where the law requires it.
• Add-ons (extra seats, the Studio add-on, render top-ups) are charged as shown and follow the same rules. Top-ups do not expire.
• If a payment fails you have 7 days’ grace, then the account returns to Starter limits until it is paid. Your data is not deleted.
• Prices on the pricing page exclude VAT where it applies; the invoice shows it.

3. Money between clients and tailors

Seamza does not hold, transfer or guarantee money between clients and tailors. When a client pays a tailor, the money goes to the tailor directly, by transfer, cash, card or any method they agree. Seamza records the payment against the order so both sides see the same balance and can issue and keep receipts. A payment recorded in Seamza is a record, not a payment made by Seamza.

• The tailor is responsible for recording payments accurately and for refunds they agree to.
• Where a client pays by card or transfer through a link Seamza provides, our payment provider processes it under its own terms and settles it to the tailor; Seamza is not the merchant for that transaction.
• Disputes about the work, the fit or the money are between the client and the tailor. Seamza’s role is to keep the record: the agreed style, measurements, price, date and payments, which both sides can see and neither can quietly change.

4. The marketplace

• A client’s request goes to the tailor they chose, or to up to five tailors nearby. Tailors see no names until a quote is accepted, and never see each other’s prices.
• Accepting a quote creates an order with the quoted price and date. Both sides are expected to honour it; cancelling after a deposit is paid is a matter between them, and we record what happened.
• Orders that come from the marketplace carry the commission shown on the pricing page, billed to the tailor with their plan. Clients a tailor brings themselves never carry a commission.
• Reviews can only be written by a client whose order has a recorded payment, and only once per order. We remove reviews that are false, abusive or not about the work.
• Shop profiles, listings and the Supplies map show what tailors tell us. Prices on the Supplies map are what other tailors reported paying; they are not offers and Seamza does not sell those goods.

5. AI features

• Measurement estimates from photos, scanned books, drafted messages and “see it on them” previews are generated by software. They are starting points for a tailor to check, not promises about the finished garment. A preview is always labelled as one.
• A client’s photo is only used for a preview with that client’s consent, given in the app. Either side can delete a preview at any time.
• Allowances per plan are shown on the pricing page; unused monthly allowances do not carry over.

6. Your content

Everything you put in Seamza stays yours: your client book, your photos, your prices, your reviews. You give us the licence we need to store it, show it where you ask us to (your shop profile, a client’s order page, a review), and make backups. You promise it is yours to share and that it does not break the law or anyone else’s rights. Photos of other people need their permission.

7. What you must not do

• Use Seamza to deceive clients or tailors, including fake reviews, fake requests, or prices you do not intend to honour.
• Scrape, copy or resell the marketplace, the Supplies map or other users’ data.
• Upload anything unlawful, or anything that belongs to someone else without their permission.
• Try to get around plan limits, metering, or another user’s privacy settings.

8. Availability and data

• We aim for Seamza to be available all the time and we design the workshop to keep working without signal, but we cannot promise uninterrupted service. We back up daily and keep your data as described in the privacy page.
• You can export everything you have put in at any time from Settings, and delete your account from the same place.

9. Our responsibility

Seamza provides the software. We are not party to the contract between a client and a tailor, we do not make the garments, and we do not hold the money. To the extent the law allows, our liability to you for anything arising from these terms is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability for fraud, death or personal injury, or anything the law does not let us limit. Nigerian consumer law still applies where it protects you.

10. Ending this agreement

You can close your account at any time. We can end it with 30 days’ notice, or at once if you break these terms in a way that is serious. Sections 3, 6 and 9 survive.

11. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If we have a dispute, we both agree to try to settle it by talking first, then by mediation in Lagos, before any court. Courts in Lagos State have jurisdiction after that.

12. Changes

We may update these terms. If a change matters, we tell you in the app at least 14 days before it takes effect; carrying on after that means you accept it.

Contact

hello@seamza.com, or the help page.